Customers at Work

Interesting. So if you go and pay your hard earned money for something, acording to you, you have no right to speak up when there is something you dont like? Im a firm beleiver that the customer is always right. They are the ones paying for you to be there. With out those customers you would be out of a job. Now I know some people can say the dumbest things but keep in mind that a customer you feel is wrong is really just misinformed.

When I go somewhere as a customer and I see something is wrong I'll let you know. I worked retail too long to know when I am right. If im paying part of your salary then I am your boss and I'll let you know you're messing up.

Dont be embarrased to be on food stamps. If you are down on your luck you still need to eat. Hopefully things will get better for you soon.

No, I speak up when it is important enough to be an issue. Most of the bitching, and whining, and crying people do is unnecessary and embarrassing to witness.

Call it misinformation, innocent ignorance, whatever - but if I explain why something is the way it is and the other person gets pissy with me and throws their hands up in the air and tells me I'm just not doing my job, I take offense to that. I take pride in my job, how I do it, and who I am.

Customers don't pay my salary, and I don't work for them. I work to pacify a company. If they don't want to be my customer, they have every right to go elsewhere, and I have the right to refuse service to anyone of them.

Given everything I have said I have never had ONE complaint against me for how I handle myself. However, if anyone came in claiming to be my "boss" aside from my actual boss, I'd tell them to hit the road. I've dealt with the best customers to the bottom of the barrel, low life, scummy tweakers and drunks.

I'm wrong? Hahahahahahahaha. Whoever DID come up with that goofy smarmy line was probably some idiot fresh out of school that got a job as a higher up and never actually worked a clerk position in their life.

I never understood that "customer is always right" line anyway.

Even as a customer it doesn't make any sense.

As far as "the customer is always right"...I reject that completely. The customer can be right, but most of the time they aren't at all. Whether they purposely choose to misread a sale sign, acting pissy because they waited until the last minute to get seasonal merchandise that we were pretty much out of, climbing on ladders that are clearly labeled Employee use only, etc.

I would definitely echo what AdamBomb and Suckasays said about those who tow that line. The jackasses that worked in corporate management would have us enforce policies, but once the customer complaints reached them they folded like paper. Granted I had some fun times in retail, but I don't miss customers one bit.

Some other gripes:

- Any of you guys ever have a customer actually try to haggle with you? This is a business, not a yard sale.

- Customers who practically need you to hold their hand while they're shopping, it also doesn't help when a customer asks where something is, corporate management expected us to physically walk them to where it was. Try getting the day's work done under that policy.

- Whether it was minutes before opening or closing, they expect you to go by what their watch says.

That's rich (no pun intended). We did have one person who wanted to order balloons for a particular time, but we were booked solid. He actually offered to pay us double...for balloons. That was when I truly understood how "hey-wire" parents get when it comes to their kids' birthdays.

I hate when people use that line. Total bull. Are you signing the checks?

If you are nice to people then they will most likely be nice back to you.

This happens every once in a while where I work (an independent pizzeria).

Someone will pay for their pizza with a bag full of change. Instead of counting it out, they'll hand it to me & say "Take it out of this. I think there's enough in here." This really pisses me off when we're busy.

Someone who keeps their money in their sock, shoe or bra. Nothing like a soggy $20 fresh from the fat fold!

The ones who insist on the "delivered in 30 minutes or it's free" rule. We don't adhere to that rule. Dominos did back in the 80s. They stopped doing that when too many of their drivers were involved in car crashes. I will not risk my life (or getting a speeding ticket) just because you have no patients.

This got old REALLY fast at my work lol

I've been working at my job for almost two years now, and alot of things have begun to annoy me. And I'm an extremely patient person too....

-People who walk up to the self-checkout lane and tell me 'I've never used this before" and then proceed to get mad when they screw up and checkout starts going off at them with the whole "Please put item in bagging area"

-The people who constantly tell me that they will never use the self checkout because it puts people out of work. For the most part it's true, but I'm tired of hearing about it.

-People who get upset because certain items are not on WIC, and then they look at me like it's my fault. People should check their benefits before shopping, same thing with EBT.

-People at the self-checkout who feel the need to snap or wave rudely at you to get help, especially when your helping another customer... there is a help button on the screen for a reason!

There's alot more but most of it has already been said in this thread.

But to add-on to the whole "customer is always right" thing. Most of the time they are. But I have seen people but a clearance sticker on a new item and try to pass that off as the real price. In that scenerio they are totally wrong. Or if they complain because they think the item is cheaper then what it is because they didn't properly look at the tag. It just all depends on the situation.