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Post by Adam on May 6, 2012 7:41:56 GMT -5
-People who walk up to the self-checkout lane and tell me 'I've never used this before" and then proceed to get mad when they screw up and checkout starts going off at them with the whole "Please put item in bagging area" To be fair, some of the self-checkouts are way too sensitive. There have been times where I would scan an item, place it in a bag and it would still prompt me to "wait for an attendent". -People at the self-checkout who feel the need to snap or wave rudely at you to get help, especially when your helping another customer... there is a help button on the screen for a reason That one used to really make my blood boil, can't believe I didn't think of it. Another one I forgot to mention is the complete disregard for the phrase "Do not enter".
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General
Mid-Carder
Joined on: May 4, 2012 11:14:20 GMT -5
Posts: 75
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Post by General on May 6, 2012 10:23:30 GMT -5
I work in a petrol station and the one i always get is customers complaining about the price of the fuel.
1) i don't control the price so don't compain to me and tell me how it's so much cheaper at a station 5 miles away.
2) if you know it's cheaper 5 miles away don't complain about the price when you have spent 60 or 70 pounds filling your tank. you knew the price before you started. nobody made you shop here.
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Post by JC Motors on May 6, 2012 16:42:47 GMT -5
I am a cart pusher and I hate it when people take the handbaskets from the store. Today there was a customer who I saw walking over to the mall with one. I told him to give me the handbasket and that you can't take them from the store. He said he would bring it back when he was done. Well he didn't.
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Post by kenlarchtin on May 6, 2012 19:20:27 GMT -5
If the "Customer Is Always Right" was accurate then they could walk out of the store and say I paid for this when they did not and get away with it. It should be "The Paying Customer Is Always Right"
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Post by Valbroski on May 6, 2012 19:34:52 GMT -5
You guys are taking the "customer is always right" thing way too literal lol.
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Post by AdamBomb on May 7, 2012 10:04:40 GMT -5
You guys are taking the "customer is always right" thing way too literal lol. Have you worked customer service? If you have, you'd know how literal THEY take it.
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Post by fattic on May 7, 2012 14:19:29 GMT -5
I work at a movie theatre and have grown men and woman (most of them are much older individuals) trying to sneak into movies on a regular basis. I WILL catch you and I WILL make you leave...it's ridiculous.
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Post by Yeezy's Mullet: Team X Blades on May 7, 2012 14:43:22 GMT -5
You guys are taking the "customer is always right" thing way too literal lol. Have you worked customer service? If you have, you'd know how literal THEY take it. Exactly. Because if it's something they want and feel entitled to, they'll whip that "customer is always right" mentality right out on you and expect to be given whatever they demand. Even if they know they're dead wrong. Honestly, my least favorite thing about working customer service kinda just blankets everything said in this thread. I just hate the fact that people are literally allowed to come in and treat you like the dirt under their shoes and there's nothing you can do about it if you want to keep your job. Having currently worked in a prison, I'm not sure I could back to any sort of customer service. At least not over the counter stuff like my last two jobs. If someone at work curses me out like I've had done to me over the counter in the past, he gets a shiny set of steel bracelets.
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Post by Yeezy's Mullet: Team X Blades on May 7, 2012 14:51:19 GMT -5
Interesting. So if you go and pay your hard earned money for something, acording to you, you have no right to speak up when there is something you dont like? Im a firm beleiver that the customer is always right. They are the ones paying for you to be there. With out those customers you would be out of a job. Now I know some people can say the dumbest things but keep in mind that a customer you feel is wrong is really just misinformed. When I go somewhere as a customer and I see something is wrong I'll let you know. I worked retail too long to know when I am right. If im paying part of your salary then I am your boss and I'll let you know you're messing up. No, I speak up when it is important enough to be an issue. Most of the bitching, and whining, and crying people do is unnecessary and embarrassing to witness. Call it misinformation, innocent ignorance, whatever - but if I explain why something is the way it is and the other person gets pissy with me and throws their hands up in the air and tells me I'm just not doing my job, I take offense to that. I take pride in my job, how I do it, and who I am. Customers don't pay my salary, and I don't work for them. I work to pacify a company. If they don't want to be my customer, they have every right to go elsewhere, and I have the right to refuse service to anyone of them. Given everything I have said I have never had ONE complaint against me for how I handle myself. However, if anyone came in claiming to be my "boss" aside from my actual boss, I'd tell them to hit the road. I've dealt with the best customers to the bottom of the barrel, low life, scummy tweakers and drunks. I'm wrong? Hahahahahahahaha. Whoever DID come up with that goofy smarmy line was probably some idiot fresh out of school that got a job as a higher up and never actually worked a clerk position in their life. Sorry to double post, but this is so many kinds of right it's not even funny.
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Post by Valbroski on May 7, 2012 16:10:57 GMT -5
You guys are taking the "customer is always right" thing way too literal lol. Have you worked customer service? If you have, you'd know how literal THEY take it. Yes, I have worked customer service- like I mentioned before what I'm referring to when I say some of you are taking it too literal is by making arguments that if the customer was always right then that means they could take items for free. The saying isn't implying that, it's implying that the customer should be treated with respect and their concerns should be focused on before your own depending on the circumstance. I'm fully aware of customers taking the saying literal, what I'm saying in my original post was some of you are taking it too literal as well.
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Post by Yeezy's Mullet: Team X Blades on May 7, 2012 16:37:24 GMT -5
What gets me is that many believe that term to mean the employee HAS to accept being disrespected just to make the customer's experience a happy one. Because at the core, that's what it means. It's a tool used to keep employees from telling belligerent, ignorant customers about themselves. Customers who act like that don't deserve a pleasant shopping experience.
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Post by TurboEddie on May 7, 2012 17:07:35 GMT -5
I worked at Walgreens as a cashier for over four years and dealt with a lot of stupid people. I now do maintenance work at Goodwill so, luckily, I don't deal with very many customers.
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Post by AdamBomb on May 7, 2012 22:35:27 GMT -5
What gets me is that many believe that term to mean the employee HAS to accept being disrespected just to make the customer's experience a happy one. Because at the core, that's what it means. It's a tool used to keep employees from telling belligerent, ignorant customers about themselves. Customers who act like that don't deserve a pleasant shopping experience. Amen.
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Deleted
Joined on: Sept 30, 2024 7:17:39 GMT -5
Posts: 0
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Post by Deleted on May 8, 2012 2:00:43 GMT -5
The only thing that ever bugged me was the customers who thought you were intellectually- disabled. No, I'm not giving you a PS3 for $100 because you said it was on sale at Dollar General. You are ing stupid.
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Post by Adam on May 8, 2012 6:47:34 GMT -5
what I'm referring to when I say some of you are taking it too literal is by making arguments that if the customer was always right then that means they could take items for free. The saying isn't implying that, it's implying that the customer should be treated with respect and their concerns should be focused on before your own depending on the circumstance. If a customer comes in being rude to me before I can even turn to acknowledge them, no they don't deserve my respect. If a "phone shopper" calls and expects me to just ignore the customer who is actually in front of me, then no they won't get respect from me. The whole problem is that these things can be easily fixed if this kind of crap wasn't encouraged (and sometimes rewarded).
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