|
Post by hellojoeivers on Jun 21, 2016 10:10:04 GMT -5
First off, I know by and large that these quality control complaint threads don't usually end well, but I thought without specifying isolated incidents we could possibly get our point across
At last years San Diego Comic Con, Bill, whom, FYI, I appreciate the hell out of the work he does, said something that nearly 12 months on still annoys me, and that was that basically he thinks the quality control is okay and since we only pay $20 for these figures we shouldn't really expect any better
Moving on to the point I was making, I consider myself a pretty big figure buyer. There are people on here who buy a lot more than me of course, but I'd say buying 2-3 of every Basic line, 3-4 of every Elite line and 1 of every Battlepack line would qualify me as a frequent customer to say the least.
Recently the poor quality control (which I believe it is, I think it should certainly be better) has got me, as an avid collector, questioning if I want to be doing this anymore, and at the very least, has me considering significantly cutting down and being a lot more selective when it comes to the figures I DO buy. This weekend just gone I purchased the Prime Time Players Battlepack. Straight off the bat, I spent several minutes sifting through to find a set with acceptable paint applications, and some of them were unreal, like seriously, paint everywhere. When I finally found one that was okay, I got home and the joint on Darren's right foot is loose, which has made it near impossible to stand him up. That's just one example of many that I've experienced over the past two years.
But ultimately, here's my question...
Does the poor state of quality control cause you to consider either quitting collecting, or spending significantly less money on this line?
|
|
MR._SOCKO
Main Eventer
Joined on: Jun 2, 2002 11:08:22 GMT -5
Posts: 4,268
|
Post by MR._SOCKO on Jun 21, 2016 10:14:00 GMT -5
First off, I know by and large that these quality control complaint threads don't usually end well, but I thought without specifying isolated incidents we could possibly get our point across Here we go! Get ready for dozens of posts like this: "Quality control issues?! HOW DARE YOU! Mattel is perfect! PERFECT!!!!! IF YOU DON'T LIKE THEM, DON'T BUY THEM! MORE FOR ME!!!!!" But seriously though...yeah, there's way more issues now and I have really cut down on the amount of figures I buy. I also have to really study the paint apps before I pull the trigger on a purchase.
|
|
|
Post by hellojoeivers on Jun 21, 2016 10:17:19 GMT -5
I realise I said I wouldn't mention an isolated incident, but then I did
MY BAD
|
|
Deleted
Joined on: Sept 28, 2024 17:41:20 GMT -5
Posts: 0
|
Post by Deleted on Jun 21, 2016 10:17:28 GMT -5
Absolutely not. I just look the figure over before I buy it
|
|
zzzonked
Mid-Carder
Joined on: Aug 8, 2013 14:19:20 GMT -5
Posts: 125
|
Post by zzzonked on Jun 21, 2016 10:19:59 GMT -5
Absolutely not. I just look the figure over before I buy it But then we have a growing amount of looked over figures sitting on shelves, preventing us from getting new series in store.
|
|
|
Post by hellojoeivers on Jun 21, 2016 10:20:30 GMT -5
Absolutely not. I just look the figure over before I buy it I get that, and likewise, I always throughly inspect my stuff... BUT what do you do about the issues you can't see?
|
|
Deleted
Joined on: Sept 28, 2024 17:41:20 GMT -5
Posts: 0
|
Post by Deleted on Jun 21, 2016 10:22:56 GMT -5
Absolutely not. I just look the figure over before I buy it I get that, and likewise, I always throughly inspect my stuff... BUT what do you do about the issues you can't see? Luckily I've not had any issues. My loose collection is quite limited
|
|
Deleted
Joined on: Sept 28, 2024 17:41:20 GMT -5
Posts: 0
|
Post by Deleted on Jun 21, 2016 10:23:29 GMT -5
Absolutely not. I just look the figure over before I buy it But then we have a growing amount of looked over figures sitting on shelves, preventing us from getting new series in store. And they're for little Johnny to buy who is just gonna smash the granny out of em
|
|
zzzonked
Mid-Carder
Joined on: Aug 8, 2013 14:19:20 GMT -5
Posts: 125
|
Post by zzzonked on Jun 21, 2016 10:23:31 GMT -5
Also, where is brand loyalty in a company that is okay selling a broken/unfinished/damaged product?
Feedback is a very important part of how companies work. They have content down. We are constantly getting the content we want, however it is the quality of the content that is decreasing. Maybe feedback needs to leave the forums and enter the inbox of a QC team at Mattel.
|
|
zzzonked
Mid-Carder
Joined on: Aug 8, 2013 14:19:20 GMT -5
Posts: 125
|
Post by zzzonked on Jun 21, 2016 10:24:50 GMT -5
But then we have a growing amount of looked over figures sitting on shelves, preventing us from getting new series in store. And they're for little Johnny to buy who is just gonna smash the granny out of em Tell that to the hundreds of E32 Mark Henry's I see ahahah
|
|
Deleted
Joined on: Sept 28, 2024 17:41:21 GMT -5
Posts: 0
|
Post by Deleted on Jun 21, 2016 10:28:50 GMT -5
I'm not really shocked by what Bill said. But it does bug me that he said that it shouldn't be an issue since we are only paying $20 for the figure.
$20 is pretty steep as is considering the figures I grew up collecting were no more than $10. But that was twenty years ago and inflation and blah blah blah.
Yeah it's a $20 figure. But that high horse of his needs to be knocked out from under him if he thinks that just because it's only a $20 figure, it shouldn't be an issue hardly.
That's sorta fuct, Bill, and you know it. Its like he knows there are issues but isn't willing to address it in a more constructive way other than the "well this ain't Hot Toys" logic.
|
|
Medieval
Main Eventer
@mattelwwe_medieval
Joined on: Jan 22, 2015 12:46:43 GMT -5
Posts: 4,638
|
Post by Medieval on Jun 21, 2016 10:29:22 GMT -5
The QC is awful but it will never change as long as we keep buying these things. And my 4 year old notices bad paint on figures all the time. He finally found Lita but wouldn't buy since her thong was only half painted. Not all kids want to buy a new toy that looks like it has been played with already.
|
|
|
Post by Gone. on Jun 21, 2016 10:30:52 GMT -5
Absolutely not. I just look the figure over before I buy it If you went into a store and every figure had poor quality control, you wouldn't buy it. Therefore, your response would be Yes. It does effect you.
|
|
Deleted
Joined on: Sept 28, 2024 17:41:21 GMT -5
Posts: 0
|
Post by Deleted on Jun 21, 2016 10:34:26 GMT -5
I'm curious as to why there are often posts & polls that are interested in the way I collect & spend my money? I'm not influenced by the way others collect, and I hope no one would be influenced by my habits and make their own decisions.
My philosophy is don't like it, don't buy it. I get the figures I like, if there's a QC issue I'll just exchange the figure for a better one.
|
|
|
Post by punksnotdead on Jun 21, 2016 10:40:07 GMT -5
Hard yes. Mattel has had QC issues with this line since day 1 and I think they've gotten progressively worse. I've walked away from plenty of figures because of it. I've also sent plenty back to Amazon.
Mattel isn't going to change though. I take on the responsibility to either not buy the figure or bend over and take it. It's been easy as of late though as I've started to lose considerable interest in the line as a whole.
|
|
Deleted
Joined on: Sept 28, 2024 17:41:21 GMT -5
Posts: 0
|
Post by Deleted on Jun 21, 2016 10:40:19 GMT -5
I'm curious as to why there are often posts & polls that are interested in the way I collect & spend my money? I'm not influenced by the way others collect, and I hope no one would be influenced by my habits and make their own decisions. My philosophy is don't like it, don't buy it. I get the figures I like, if there's a QC issue I'll just exchange the figure for a better one. I think polls should be eradicated from here tbh. They really don't offer much and it's just a fancy way of asking someone's opinion without actually asking what they're opinion is.
|
|
Deleted
Joined on: Sept 28, 2024 17:41:21 GMT -5
Posts: 0
|
Post by Deleted on Jun 21, 2016 10:40:56 GMT -5
No quality controls issues don't bother me. If a arm, hand, leg, boot, etc. is loose, it actually doesn't bother me. Shoot, even bad paint issues, generally, don't bother me. I don't play with them, and strictly use them for display, either MOC or loose. As long as the figure looks like the wrestler I want, that's all that matters to me. People on this forum expect PERFECT figures. "oh the nose on that the headscan is wrong and won't buy it". Yet, we all know, they buy it anyway.
I recently made a Goldberg custom, with the medium sized boots. Didn't actually feel like posting it because didn't want to hear people tell me I have the wrong boots on him. I actually tried the small ryback boots, but it made him look too short.
|
|
Deleted
Joined on: Sept 28, 2024 17:41:21 GMT -5
Posts: 0
|
Post by Deleted on Jun 21, 2016 10:41:08 GMT -5
E41 Ryback was horrible, every one that I saw had faded painted skin tone where the blue seeped through on his torso, or the armbands had spray errors or were faded in parts. Id say 60% of the figures I see in store have visible errors and paint splashes on faces or whatever and like others have said, you finally find one with a decent paint job, get it home and out the packaging and the hand falls out, or the arm is loose, or the feet are floppy and won't stand up or the legs are bowed so you have to stand it in an odd pose.
It's getting tiring. Oh and £18-25 IS a lot to pay for figures BUT I really wouldn't mind it so much if the QC stuff was better controlled.
|
|
Deleted
Joined on: Sept 28, 2024 17:41:20 GMT -5
Posts: 0
|
Post by Deleted on Jun 21, 2016 10:41:11 GMT -5
Absolutely not. I just look the figure over before I buy it If you went into a store and every figure had poor quality control, you wouldn't buy it. Therefore, your response would be Yes. It does effect you. I very much doubt that would ever happen
|
|
maske2g
Main Eventer
Joined on: Jan 31, 2011 7:00:54 GMT -5
Posts: 2,972
|
Post by maske2g on Jun 21, 2016 10:45:53 GMT -5
I'm curious as to why there are often posts & polls that are interested in the way I collect & spend my money? I'm not influenced by the way others collect, and I hope no one would be influenced by my habits and make their own decisions. My philosophy is don't like it, don't buy it. I get the figures I like, if there's a QC issue I'll just exchange the figure for a better one. Yep, he was probably intrigued by you specifically. Now that's solved, nothing should be discussed ever again......
It's worth while knowing what the general consensus is, because if everyone feels the same way, they might realise that at some point in time we pulled the wool away from our eyes.
What Bill said last year was embarrassing for a billion dollar company.
I use to have very few isolated incidents, now I struggle to find a good quality figure.
The price is mute, they use to consistently get it right, and now they don't.
I'm aware that labour costs went up a lot in China, but was that an excuse to hire blind inspectors?!??
|
|