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Post by RSCTom on Oct 20, 2021 15:57:51 GMT -5
If everyone promises to stop driving this issue into the ground and leaves Steve alone I can see if I can get it cleared to discuss this in the future but I don't see the benefit of this post at the moment The benefit is being aware. I know you are a business, but to continue selling the Kanes on your part is kinda well not very good when it's a known issue. People need to know what they are getting when they order an ultimate Kane. Technically, it should be recalled. And believe me, I've seen more stupid stuff being recalled as I work in retail. But I will not say anymore on this if that helps get something out of somebody from Mattel, it does not need to be Steve. I am fully aware. I was the first person to have these in hand and noticed it immediately. I haven't spoken to either of them directly but I'm sure Steve is aware, Bill is aware. No one is unaware and additional threads on top of the other massive thread just complaining about it doesn't make anyone, including me, more aware...just more annoyed. I'm not really about being called out on business ethics based on the paint app of what is ultimately a toy and this is a perfect example of why many times when these issues happen the responses aren't the ones you hope for. I've said many times I don't want to be the 'keep in mind these are child's play things' guy but this response pushes me in that direction for sure. Asking for a running change is maybe the idea you're looking to request, but recalls generally are reserved for things that break, that a kid could choke on, etc. They are not for detail issues that are causing fired up OCD or hurt feelings. I'd be happy with this being fixed as much as the next person but to say it shouldn't be sold (not just with us, but at mass retail eventually) because of something that most buyers really aren't going to care about when giving this to a kid to play with or even a collector to place on their shelf is beyond rationale. Not to mention the idea that there is a simple process for us shipping these back, getting completely re-manufactured replacements and sending them back out over the paint application on the inner-joint of an action figure shows the lack of understanding with how this works as that would be the first I've ever seen something like that happen after a decade in the toy business but feel free to point out some examples to me, maybe I'm just missing them. My suggestion if you're not interested in owning this one is to either hold out for a running change or skip it and wait for the next UE Kane. Maybe that one will have the sleeve filled in. If you're more adventurous I've suggested on the other thread, that I was fully aware existed, getting the same exact tone of acrylic paint and making the adjustment. Can't promise anything out of anyone from Mattel but I can promise I will look into seeing if we can talk about this next RSC presentation with the designers.
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Post by CM Tusk on Oct 20, 2021 16:03:22 GMT -5
Mattel should send Mayor Glen Jacobs to our houses to personally apologize.
I won’t even let him in unless he is dressed as Diesel though.
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Post by marino13 on Oct 20, 2021 16:08:39 GMT -5
I will say, even with this arm (and maybe a painted neck and the black on the mask fixed) this is still an absolutely amazing figure. Both heads are the two best Kane heads IMO.
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Post by legendsguy on Oct 20, 2021 16:11:47 GMT -5
yuk.
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Post by Deep Figure Value on Oct 20, 2021 16:23:23 GMT -5
LOL, they're not going to issue a product recall. If they address it, it'll be with with a running change. Kane ripping his sleeve at the elbow isn't putting anybody in any danger. Doesn't matter, all recalled items aren't just recalled if it presents a danger. Misspelled words, wrong parts, defects etc are also on the table. I'm not suggesting it should be recalled. By no means. IT IS THE BEST LOOKING ULTIMATE, so long as you don't bend his arm. But that I've seen items recalled for a less of an issue. That's actually exactly what CPSC recalls are for...even in minute cases, a hazard is identifiably associated with the defect prompting the recall.
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Post by POOR-ly Cuyler on Oct 20, 2021 16:35:28 GMT -5
Remember when Hasbro painted winter soldiers arm and had big flesh areas exposed when bent? No? Didn’t happen? And for less money? Oh wait Mattel has made Kane’s without this problem. Doesn’t. Make. Sense.
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theungreatone
Mid-Carder
Joined on: Mar 16, 2019 19:18:24 GMT -5
Posts: 290
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Post by theungreatone on Oct 20, 2021 16:47:53 GMT -5
I contacted them as well and they said they wanted the “defective” figure shipped back to them, did they tell you the same? Nope, I filled out the form. They replied with there apologies and that they are shipping me a new one from the same series 11 set, which ended up sending me the Ric flair. I didn't ask for anything other than a new arm for my Kane, I didn't even tell them I bought 2 of them. The last time I contacted them, was for I believe the edge wm baf figure, cause the arms wouldn't fit the baf figure, they cut me a check at the price I paid on ringside for which was 27.99 at the time. Again, just wanted arms lol. I did the same with the WM 37 set and they told me they could only match retail price and sent me vouchers for $19.99. I’m not sure what to do, I don’t want to return the figure if I’m not getting the same one in return
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moxicityrko33
Mid-Carder
Joined on: Jun 25, 2021 8:31:59 GMT -5
Posts: 200
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Post by moxicityrko33 on Oct 20, 2021 17:00:42 GMT -5
Kind of depressing how this series of Ultimates featuring 1998 Taker and Kane was probably the most anticipated since the line began. And of course it winds up being the most disappointing.
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Post by The Real Valbroski on Oct 20, 2021 17:57:32 GMT -5
Kane ripping his sleeve at the elbow isn't putting anybody in any danger. Speak for yourself. Somebody tried to mug me today and cited this as the exact reason. You know, the same way muggers generally state their motives after a failed attempt.
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Deleted
Joined on: Nov 27, 2024 16:42:25 GMT -5
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Post by Deleted on Oct 20, 2021 18:00:17 GMT -5
People are starting to pay attention, they don’t like it.
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Post by dollarbill04 on Oct 20, 2021 18:04:01 GMT -5
Just don't bend the arm. Paint the damn thing. Keep it MOC. I can keep going. Whinging about it aint gon help nobody or nothing.
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Post by RSCTom on Oct 20, 2021 18:09:25 GMT -5
People are starting to pay attention, they don’t like it. The irony of this coming from someone named 'CaptainTransparency' with no clear indicator of who you are is not lost on me
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Post by Back to the Codyverse on Oct 20, 2021 18:09:26 GMT -5
If it doesn’t bother you, that’s cool. Good for ya.
But it bothers most of us and it’s completely justified criticism.
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Post by RSCTom on Oct 20, 2021 18:11:30 GMT -5
If it doesn’t bother you, that’s cool. Good for ya. But it bothers most of us and it’s completely justified criticism. Just so it's clear I've said multiple times the criticism is justified and encouraged. Additional threads and entitled complaining is not.
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Post by Back to the Codyverse on Oct 20, 2021 18:24:36 GMT -5
If it doesn’t bother you, that’s cool. Good for ya. But it bothers most of us and it’s completely justified criticism. Just so it's clear I've said multiple times the criticism is justified and encouraged. Additional threads and entitled complaining is not. I wasn’t directing my post at you, nor anyone specific. It came across harsh. I could’ve worded that much differently But to your remarks, I don’t see it as entitled complaining. That seems a bit harsh. Retail prices just increased and many of us already paid a premium for this “premium” line and it’s a pretty big flaw. Mattel makes no money off of WWE stuff if people don’t buy it. People bought the stuff and they’re unhappy. We live in a speak up and speak out world.
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Post by Darkhawk on Oct 20, 2021 18:33:50 GMT -5
Yikes that's a huge mistake. What could have been a hot seller too, ruined by a misleading paint job.
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Post by RSCTom on Oct 20, 2021 18:34:08 GMT -5
Just so it's clear I've said multiple times the criticism is justified and encouraged. Additional threads and entitled complaining is not. I wasn’t directing my post at you, nor anyone specific. It came across harsh. I could’ve worded that much differently But to your remarks, I don’t see it as entitled complaining. That seems a bit harsh. Retail prices just increased and many of us already paid a premium for this “premium” line and it’s a pretty big flaw. Mattel makes no money off of WWE stuff if people don’t buy it. People bought the stuff and they’re unhappy. We live in a speak up and speak out world. Fair. I could have been clearer on my usage of entitled but some of the responses here, and in other threads are getting out of hand. People bought stuff and they're unhappy but speaking up and speaking out can definitely go too far when it comes to a non-essential consumer good. Aside from that, I think my problem is more that it seems many people are continually acting as if this is falling upon deaf ears and that isn't the way to to do it, whether the response is what a person likes or not. I'd be more open to even harsher criticisms if it was contained but I haven't really seen anything like this in RSC history (in relation to at least what I've been around for) over something that is arguably not that significant.
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Deleted
Joined on: Nov 27, 2024 16:42:25 GMT -5
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Post by Deleted on Oct 20, 2021 18:35:15 GMT -5
My question is what resolution could Mattel offer and it be satisfactory? Shipping everyone new arms like Hasbro did Power Ranger helmets? Partial refunds? Full refunds? Please they won’t offer any of the above. You will be told they couldn’t paint that part due to manufacturer issues and still continue to pre-order and like it. Mattel’s response will be that of Willy Wonka. You lose. Good day sir! The differis that charlie brought it on himself for stealing fizzy lifting drink 😁
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Post by Chip on Oct 20, 2021 18:35:54 GMT -5
If you're more adventurous I've suggested on the other thread, that I was fully aware existed, getting the same exact tone of acrylic paint and making the adjustment. i was looking for your post on this but didn't see it. or were you just being general? because im 100% willing to find the same tone of paint and want to know what exactly it is. haha
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Deleted
Joined on: Nov 27, 2024 16:42:25 GMT -5
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Post by Deleted on Oct 20, 2021 18:36:12 GMT -5
*the difference is..
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