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Post by Lorenzo Alcazar on Feb 1, 2022 11:11:06 GMT -5
What is the product number and Manufacture Code for the Kane? I threw out the box, and I'm at work and don't have the figure in front of me. I just want to submit this form and get this process started.
Thanks.
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Post by legendsguy on Feb 1, 2022 11:14:05 GMT -5
Sorry, I should have been more clear. I meant a screen shot of the message stating they could only replace with an Elite. Also the date when you reached out and the date they answered you if possible.   i reached out to them on the 30th , they got back to me on the 31st |
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Post by plastictaxicab on Feb 1, 2022 11:44:38 GMT -5
i just got the same. lol. i knew this wouldnt be a easy process once the intial rollout got botched. not everyone has or uses facebook. im not even sure what to reply with now... id like the voucher , if im not gonna get the parts... What platform did use to reach out? Can you post a screen shot so I can send it to the customer service team to make sure all platforms are on the same page? I don't have Facebook, so I reached out directly via email. Here is the response:  |
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Deleted
Joined on: Nov 27, 2024 9:38:44 GMT -5
Posts: 0
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Post by Deleted on Feb 1, 2022 12:52:08 GMT -5
Yeah. I got the back order message.
I’m in no rush, as long as I eventually can get them.
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Old Zeke
Main Eventer
'Fraid old Zeke, he rides up here with me. Can't trust a pig with watermelons, you know.
Joined on: Jun 24, 2019 13:46:50 GMT -5
Posts: 3,366
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Post by Old Zeke on Feb 1, 2022 13:23:44 GMT -5
They're trying to fob me off because I don't live in the US. This is absolutely ridiculous. All they have to do is bag the parts up, slap a shipping label on and send them out.
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banditman
Mid-Carder
Joined on: Jul 23, 2021 17:32:17 GMT -5
Posts: 213
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Post by banditman on Feb 1, 2022 13:57:46 GMT -5
Sorry, I should have been more clear. I meant a screen shot of the message stating they could only replace with an Elite. Also the date when you reached out and the date they answered you if possible. i reached out to them on the 30th , they got back to me on the 31st Got the same message after I tried to contact them yesterday |
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Post by GreyHaze:Big Bad Booty Daddy on Feb 1, 2022 14:00:28 GMT -5
i reached out to them on the 30th , they got back to me on the 31st Got the same message after I tried to contact them yesterday That’s what happened to me. Except my figure legitimately had other QC issues besides the arm and head. I ended up getting a refund. Does anyone think I could still get the corrected arm? I’m bought another Kane to replace mine. |
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Post by AlexWestCollects on Feb 1, 2022 14:17:13 GMT -5
It’s crazy how we all are getting different responses. Some have gotten their replacement already, others have shipped and are waiting, some were told parts are on back order and will ship later. Some ppl are getting similar figures as replacements lol.
When I called they told me there were no parts available and no more parts will be in and they wanted to issue me a refund lol.
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Post by Xæro #FakeCollector on Feb 1, 2022 14:39:38 GMT -5
I got the email stating my order is being processed but still nothing regarding any actual shipping confirmation or back order. Fingers crossed
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banditman
Mid-Carder
Joined on: Jul 23, 2021 17:32:17 GMT -5
Posts: 213
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Post by banditman on Feb 1, 2022 15:00:40 GMT -5
Got the same message after I tried to contact them yesterday That’s what happened to me. Except my figure legitimately had other QC issues besides the arm and head. I ended up getting a refund. Does anyone think I could still get the corrected arm? I’m bought another Kane to replace mine. I really just want the corrected parts, don't really want the refund. I'll wait to see what happens, maybe I'll take the refund if this whole thing stays messy |
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Post by GreyHaze:Big Bad Booty Daddy on Feb 1, 2022 15:22:47 GMT -5
That’s what happened to me. Except my figure legitimately had other QC issues besides the arm and head. I ended up getting a refund. Does anyone think I could still get the corrected arm? I’m bought another Kane to replace mine. I really just want the corrected parts, don't really want the refund. I'll wait to see what happens, maybe I'll take the refund if this whole thing stays messy Same. Figure just feels incomplete, but worse when legs aren’t functioning properly like mine are. |
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Post by venomeratt on Feb 1, 2022 17:47:38 GMT -5
I just got my parts bag in. Everything was a simple swap, pop out - pop in.
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Deleted
Joined on: Nov 27, 2024 9:38:44 GMT -5
Posts: 0
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Post by Deleted on Feb 1, 2022 18:22:00 GMT -5
I just got my parts bag in. Everything was a simple swap, pop out - pop in. Luckyyyyyyy |
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Deleted
Joined on: Nov 27, 2024 9:38:44 GMT -5
Posts: 0
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Post by Deleted on Feb 1, 2022 18:23:05 GMT -5
I really just want the corrected parts, don't really want the refund. I'll wait to see what happens, maybe I'll take the refund if this whole thing stays messy Same. Figure just feels incomplete, but worse when legs aren’t functioning properly like mine are. Are the ratchet joints in the legs just stiff? If so, a replacement figure might not help you. |
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arthur214
Mid-Carder
Joined on: Jan 10, 2019 18:54:58 GMT -5
Posts: 359
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Post by arthur214 on Feb 1, 2022 19:06:37 GMT -5
Sunshine? Home girl named after a stripper? My great grandma’s name was Sunshine |
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Post by MKSavage on Feb 1, 2022 19:39:33 GMT -5
Are ALL Kanes effected with these issues? I just bought one at target a couple days ago. I want to open it but not sure yet as I am mainly an in box collector  Is this how we can tell if the arm on the figure is fully painted or not? |
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Post by AxelSmackdown on Feb 1, 2022 20:02:56 GMT -5
Is this how we can tell if the arm on the can is fully painted or not? correct |
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Post by MKSavage on Feb 1, 2022 20:13:52 GMT -5
Is this how we can tell if the arm on the figure is fully painted or not? correct Thanks. |
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MonsoonMan
Main Eventer
SE Wisconsin, NE Illinois figure hunter.
Joined on: Jan 1, 2012 22:47:05 GMT -5
Posts: 2,459
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Post by MonsoonMan on Feb 1, 2022 20:57:25 GMT -5
i contacted mattel on facebook; went through the song and dance of providing them with the appropriate info. got my confirmation email, however its saying that the items are backordered until 3/15/2022
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Post by GreyHaze:Big Bad Booty Daddy on Feb 1, 2022 21:29:33 GMT -5
Same. Figure just feels incomplete, but worse when legs aren’t functioning properly like mine are. Are the ratchet joints in the legs just stiff? If so, a replacement figure might not help you. Not at all. It’s more of the top section where the upper leg meets the thigh. It has a gap. Same with the boot, it has a weird gap where it almost looks like it’s breaking off. Also, does anyone else’s Kane have different colored plastic on the legs? |
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