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Post by Path 2 Glory on Jan 31, 2022 20:41:43 GMT -5
just got my UE Kane knowing the fig would have the same elbow issue and yes it does but $20 at Target beats any prices online right now so I dont mind the wait for a new arm.
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Post by One Punch Reigns on Jan 31, 2022 20:53:58 GMT -5
Got my arm and heads in the mail, holy Hell do they make the figure so much better. Might even be the best Kane ever made now.
Those finding one at Target, don't hesitate to let Mattel know, they'll hook you up
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Post by Back to the Codyverse on Jan 31, 2022 20:59:47 GMT -5
Got message and email notification that my parts have shipped. Says quantity of 2 so that covers both of my Kanes
I look forward to the corrected parts.
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Post by Path 2 Glory on Jan 31, 2022 20:59:57 GMT -5
Got my arm and heads in the mail, holy Hell do they make the figure so much better. Might even be the best Kane ever made now. Those finding one at Target, don't hesitate to let Mattel know, they'll hook you up any chance we could get comparison picks? If its too much trouble I understand but would greatly appreciate it. |
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fuennza
Superstar
🇨🇱
Joined on: Jul 27, 2020 23:48:01 GMT -5
Posts: 935
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Post by fuennza on Jan 31, 2022 21:09:34 GMT -5
Got my arm and heads in the mail, holy Hell do they make the figure so much better. Might even be the best Kane ever made now. Those finding one at Target, don't hesitate to let Mattel know, they'll hook you up any chance we could get comparison picks? If its too much trouble I understand but would greatly appreciate it. yes please! |
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Post by cripplercrossface on Jan 31, 2022 21:35:27 GMT -5
I still have not received an email back. I'll try calling them tomorrow.
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twb
Mid-Carder
Joined on: Jan 28, 2022 18:47:44 GMT -5
Posts: 76
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Post by twb on Jan 31, 2022 21:56:52 GMT -5
thanks for the info. I sent a message to mattel on fb hopefully I will receive a response back.
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Post by cableV on Jan 31, 2022 22:10:58 GMT -5
I got the shipping email as well. I submitted my claim via the Mattel website.
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RawisAA93
Jobber
Joined on: Sept 1, 2020 20:10:38 GMT -5
Posts: 10
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Post by RawisAA93 on Feb 1, 2022 1:22:43 GMT -5
I picked this up a couple weeks ago and it looks like I’m gonna have to contact Mattel about this as well. Thanks for all the info everyone has provided. I was at my local Target yesterday noticed a restock but forgot to check if they were the corrected ones.
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Post by Lorenzo Alcazar on Feb 1, 2022 9:13:31 GMT -5
I got the shipping email as well. I submitted my claim via the Mattel website. Could you please link directly to the page where you submitted the claim? It seems like there's so many different ways people are reaching out to Mattel, I can't keep them all straight. Thanks. |
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Post by plastictaxicab on Feb 1, 2022 9:17:24 GMT -5
Sadly, got this response when reaching out:
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sandeep
Main Eventer
Joined on: Dec 2, 2019 0:03:08 GMT -5
Posts: 2,027
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Post by sandeep on Feb 1, 2022 9:39:41 GMT -5
No response for me, let's see what happens I have no hope to be honest, you people are lucky.
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CMW Toys
Mid-Carder
Joined on: Apr 25, 2020 2:03:16 GMT -5
Posts: 489
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Post by CMW Toys on Feb 1, 2022 10:25:18 GMT -5
Went through Facebook. The parts were out of stock but they said they will email me again when they come back in with the shipment info.
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Post by legendsguy on Feb 1, 2022 10:29:16 GMT -5
Sadly, got this response when reaching out: i just got the same. lol. i knew this wouldnt be a easy process once the intial rollout got botched. not everyone has or uses facebook. im not even sure what to reply with now... id like the voucher , if im not gonna get the parts... |
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Post by AlexWestCollects on Feb 1, 2022 10:33:03 GMT -5
I got my parts email. Says they are back ordered until 3/15/22
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Post by Action Figure Attack on Feb 1, 2022 10:47:28 GMT -5
Sadly, got this response when reaching out: i just got the same. lol. i knew this wouldnt be a easy process once the intial rollout got botched. not everyone has or uses facebook. im not even sure what to reply with now... id like the voucher , if im not gonna get the parts... What platform did use to reach out? Can you post a screen shot so I can send it to the customer service team to make sure all platforms are on the same page? |
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Deleted
Joined on: Nov 27, 2024 7:37:05 GMT -5
Posts: 0
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Post by Deleted on Feb 1, 2022 10:55:21 GMT -5
Sadly, got this response when reaching out: i just got the same. lol. i knew this wouldnt be a easy process once the intial rollout got botched. not everyone has or uses facebook. im not even sure what to reply with now... id like the voucher , if im not gonna get the parts... Use Facebook , seems to be the only way to get the parts |
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Post by legendsguy on Feb 1, 2022 10:55:29 GMT -5
i just got the same. lol. i knew this wouldnt be a easy process once the intial rollout got botched. not everyone has or uses facebook. im not even sure what to reply with now... id like the voucher , if im not gonna get the parts... What platform did use to reach out? Can you post a screen shot so I can send it to the customer service team to make sure all platforms are on the same page?  |
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Post by Action Figure Attack on Feb 1, 2022 11:00:58 GMT -5
What platform did use to reach out? Can you post a screen shot so I can send it to the customer service team to make sure all platforms are on the same page? Sorry, I should have been more clear. I meant a screen shot of the message stating they could only replace with an Elite. Also the date when you reached out and the date they answered you if possible. |
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jacktunney
Superstar
Joined on: Jan 3, 2012 22:50:33 GMT -5
Posts: 739
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Post by jacktunney on Feb 1, 2022 11:01:50 GMT -5
I just received:
Your replacement parts are backordered until 3/15 but you'll receive email confirmation once they go out.
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