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Post by Yeezy's Mullet: Team X Blades on May 23, 2013 13:21:31 GMT -5
Anyone who is trying to justify the manager woman getting pissed off because people don't always hand them cash needs to wake up. How much respect does this woman honestly feel she deserves? I worked a register for 2 years and saw this same kinda stuff happen. These girls would go off on customers for not handing them the money. It boggled my mind. Not sure how anyone can see that as disrespectful or ignorant. Any people who do must have some sort of pride complex. It's just a common courtesy to hand someone the money. And in most cases the people who don't do it put it on the counter even though they see the cashier reaching out for it. It has nothing to do with pride or expecting too much respect. I had two jobs over the course of 9 years where I had to work as a cashier in different forms and I've had many cases where the customer seemingly goes out of their way to put the money on the counter instead of my hand. I never took it personally or got as rude as the manager lady we're speaking of, but it does get annoying and you feel disrespected by some of them. Many people do it out of habit, but most people who DO hand the cashier the money do it because it's the decent thing to do. A social norm, if you will, in the world of customer service. Once, I had someone count out their bills one by one on the counter while i had my hand out. Time came to give him his change and I was very polite and told him to have a great day. The only difference is that I place his change on the counter too. Do you know that this guy had the nerve to tell my manager that I did that? He looked past the fact that I was a model cashier and harped on the fact that I didn't place the money in his hand. Respect in the customer service field is a two way street. |
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Post by alexgg on May 23, 2013 14:41:51 GMT -5
I don't think she should have gotten so worked up that she called you ignorant. I don't think you should have gotten so worked up to request a personal call from her demanding an apology. Just my take. This. No point stretching it out even further. |
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Post by bababooey on May 23, 2013 20:27:54 GMT -5
I usually worked the register at a pizzeria I worked at. I actually prefer when people don't put the money in my hand. If you see some of the people that have come in you would be hesitant to make contact with the hands of some grimy looking people. The only times I reach for the money to be put in my hand is when someone is waiting to hand it to me or when it's a hot girl. In fact, I believe in India it's customary to put the money down on the counter for the exact reason I just mentioned.
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Atrocitus
Mid-Carder
JS=BS
Joined on: Jul 22, 2011 16:45:16 GMT -5
Posts: 209
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Post by Atrocitus on May 23, 2013 23:07:17 GMT -5
Its not that big of a deal, you'll be okay.
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Post by fallbrawl on May 23, 2013 23:14:22 GMT -5
This reminds me of a problem that i had at mcdonalds a few years ago.
One night after a football game my teammates and i went to mcdonalds to grab something to eat. We went in and placed our order. As we are standing at the counter my friend and i hear our cashier tell her coworker that they should have charged me double because of my size. (at this time i was 6'1 and weighted 355 lbs). I then asked to see the manager and told him what she said. I got a refund on my food and went down the street to taco bell.
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Post by Brad on May 24, 2013 0:13:59 GMT -5
I don't think she should have gotten so worked up that she called you ignorant. I don't think you should have gotten so worked up to request a personal call from her demanding an apology. Just my take. This. No point stretching it out even further. It does seem like it was blown out of proportion. |
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Post by PhoeniX™: Valoween on May 24, 2013 7:11:29 GMT -5
maybe she was mad because she thinks she deserves $15 an hour to flip burgeres like the rest of them people who are all sad faced their GED landed them there, or lack of education for that matter. i could never do a fast food job. only if i was trying to move up in management, wouldn't it be worth the hassle. As an employee of McDonalds in UK, I disagree with this. I have education, but the trouble is the lack of decent jobs out there in this country. Many companies either advertise for managerial roles (rather than training up their own "lower" staff) or very short hours. McDonalds is good for easy money and usually you get a lot of hours. I, by no means love working for the company, I am looking for elsewhere, but it's good for a temporary job role. Jack, I don't understand why she would act that way to you. Obviously a terrible member of staff. We often have to put up with a lot of disrespect by customers (not saying you were), but if we snapped back, or acted like she did, we would definitely be punished for it. Maybe things are different over there? |
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Deleted
Joined on: Nov 16, 2024 4:49:18 GMT -5
Posts: 0
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Post by Deleted on May 24, 2013 22:32:28 GMT -5
Wow! That would piss me off too.
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Post by jayrod2009 on May 25, 2013 0:11:35 GMT -5
I'll say this. She was a manager on a register. Which was probably why she was in such a bad mood. Maybe someone quit, or called out, or they are understaffed. I'm sure she felt that being on a register was below her. But, her actions were wrong. You never talk to a customer that way, regaurdless if they are present or not. BUT.... You were totally unaware what was said until your wife mentioned it. Honestly, the moment passed, and you were oblivious to her outburst. Probably because you were in a place that you haven't been in , in 25 years  ... Truthfully, calling corprate was too much. Demanding an appology was too much. There's no telling what put her in a bad mood. Could have been traffic, work, bills, kids, or the way you didn't process the change... Either way, this world is becoming overly sensitive. I would have snubbed her off. You pretty mich let her know tht she got to you. A person like that should never be in managment in the first place, but we all have off days. Maybe next time, hand the change over instead of sliding it, and if they give you shif, just tell them " We all have bad days!" Cause you very well could have cost her a job. In this economy, thats a pretty bad deed. Something I wouldn't want on my mind! |
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Post by DgenerationX092 on May 25, 2013 6:32:09 GMT -5
I agree with JS.
I mean, I'm guilty of setting money on the counter, but I don't recall ever doing it if the hand is clearly out there waiting. And as long as you're not throwing the change around making them scramble for it, I don't see the big deal whatsoever.
On the flipside, if she had a problem with it, that's fine. I understand her perspective, but her reaction is completely out of line. If that's the worst part of your job, picking money off a counter, then I think you have it pretty easy. There's a lot of worse kinds of customers to deal with and since I'm sure JS didn't give off a douchey vibe from the start, I really feel bad that THAT is what pushed her over the edge. Even if it did upset her, you're supposed to literally keep calm and move on. Talk crap about it later. Never unjustly call a customer a name like that within earshot.
Someone said "How hard is it to put the money in their hand?"..... how hard is it to pick it off the counter?
In fact, I have a story from just last night of how a similar situation could have gone down scot-free. I'm a barback, last night around 1am-ish, I'm going around picking up empty glasses from tables, the DJ is playing, lights are off, young crowd is out. I go up to one table, this girl, bout 24ish is on her phone and her glass is empty enough to prompt me to ask,(over the music) pointing at her glass, "Can I take that from you?" She looks up, slowly grabs her glass, pulls it toward her, tilts her head and gives me the fakest smile that just said "No. I know you probably think I'm hot but I just wanna be left alone. Go away." (yes I got all that from one look; It was unmistakable). I simply faked a smile, gave her a thumbs up, said "OK cool", turned around, walked three steps and mumbled "Bitch.." so low that I wouldn't have been heard even if music wasn't blaring. Found my coworker buddy in the kitchen far from any customers and told him I could point out the most conceited bitch in the bar, and told him what happened. But the point is, all that girl saw was me smile and give her a thumbs up. She didn't need to know I thought she tanned so much she glowed in the dark. Worse things can and have happened at my job and the point is if I let customer interaction get the best of me like that, I'm in the wrong line of work.
Oh, and I think JS handled it perfectly fine. He's right to simply not let it go. They can't get comfortable thinking that conduct is OK. It's not. They wouldn't have fired her though. Only if she had a bad record previously, or she was on her "final strike" per se, could the result end up in firing. But generally, calling up and saying "I want her fired" I'd like to say will never end in them actually getting fired. But I guess it all depends on the severity of the situation and the way the victim handles it. So asking for an apology in place of a gift card is actually commendable. Protocol nearly anywhere you complain usually ends up in some kind of freebee or compensation. Its standard. So to ask for an apology instead is a way more meaningful thing in the end.
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Post by Yeezy's Mullet: Team X Blades on May 25, 2013 10:06:33 GMT -5
I agree with JS. Someone said "How hard is it to put the money in their hand?"..... how hard is it to pick it off the counter?
Would you be upset if the cashier gave you your change on the counter? Not being rude, just asking. I mean because if not then fair enough. But I've done it to customers just as an experiment and they always get upset, despite them doing the SAME exact thing. I'm not saying that it's okay to go tit for tat because the burden of hospitality is on the cashier. But like I said earlier, the respect goes both ways and putting the money in the hand of the cashier is small part of the customer/clerk equation. |
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Post by AdamBomb on May 25, 2013 14:25:40 GMT -5
The fact of the matter is that anyone who works retail has pet peeves that customers do.
Setting money on the counter and sliding to me happens to me every night I work, multiple times. I hardly notice it now, it sure isn't that big of a deal to me, heck I've had much worse. Want me to go into detail? Okay.
Examples:
I've had people expect me to pick the bills and change out of their hands.
I had a guy (who thankfully isn't a regular anymore) come in, and while he would pull out the bills in his wallet, he would crumple them up into a ball in the hand he is picking them out of the wallet with, as he was counting. Then he would hand me a balled up, crumpled mishmash of bills.
People have handed me moist money, either wet from sweat, beer, or... something else entirely.
There was a woman who would come in that I assume would go to Sonic (drive-in fast food place), and use her money as a napkin. No, I'm not joking. She would come in and pay for her items with bills that had mustard, and ketchup on them... and I don't mean just a little, I mean 80% of the bills would be saturated. When I finally got word from the district supervisor that NO ONE at the store had to accept her money, I told her unless she stopped being a heathen and washed her money, it was no good here. Seriously, if I can run hot water, and use soap, and wash your money, so can you.
I've had someone once try to pay for $23.00 in gas with loose change, brought in inside of a dirty sock.
...really, the stories are endless. If money being placed on the counter and slid to you is the worst experience you've had with customers paying for items, you're lucky.
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Post by /X Metal Sorenges x "Mac Oh J~ on May 25, 2013 16:29:59 GMT -5
The fact of the matter is that anyone who works retail has pet peeves that customers do. Setting money on the counter and sliding to me happens to me every night I work, multiple times. I hardly notice it now, it sure isn't that big of a deal to me, heck I've had much worse. Want me to go into detail? Okay. Examples: I've had people expect me to pick the bills and change out of their hands. I had a guy (who thankfully isn't a regular anymore) come in, and while he would pull out the bills in his wallet, he would crumple them up into a ball in the hand he is picking them out of the wallet with, as he was counting. Then he would hand me a balled up, crumpled mishmash of bills. People have handed me moist money, either wet from sweat, beer, or... something else entirely. There was a woman who would come in that I assume would go to Sonic (drive-in fast food place), and use her money as a napkin. No, I'm not joking. She would come in and pay for her items with bills that had mustard, and ketchup on them... and I don't mean just a little, I mean 80% of the bills would be saturated. When I finally got word from the district supervisor that NO ONE at the store had to accept her money, I told her unless she stopped being a heathen and washed her money, it was no good here. Seriously, if I can run hot water, and use soap, and wash your money, so can you.I've had someone once try to pay for $23.00 in gas with loose change, brought in inside of a dirty sock. ...really, the stories are endless. If money being placed on the counter and slid to you is the worst experience you've had with customers paying for items, you're lucky. What a nightmare working in retail lol. How long did it take before you gave word to your supervisor about this particular customer? |
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JuiceWinslow
Main Eventer
Flair Country
Joined on: Sept 9, 2012 17:32:08 GMT -5
Posts: 2,706
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Post by JuiceWinslow on May 25, 2013 16:35:22 GMT -5
I have worked as a cashier in a grocery store before... and also years as a bartender handling money with a register.. I don't think it has ever crossed my mind that it was rude for people to put their money down and not in my hand. But that's just me. As a customer, I am not sure if I put cash in the cashier's hand or not either. Doesn't really cross my mind. I guess I will pay attention to what I do next time I am in the store.
If somebody called me ignorant for no good reason, I would probably just make them look like an a-hole in front of everyone in the store and never return.
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Post by Tim of thee on May 25, 2013 16:56:18 GMT -5
yeah,
regardless of where he put the money, nobody working retail or food service should give attitude to the customer period, end of story..
next time, go put the money up her ass
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Post by Yeezy's Mullet: Team X Blades on May 25, 2013 17:20:47 GMT -5
yeah, regardless of where he put the money, nobody working retail or food service should give attitude to the customer period, end of story.. next time, go put the money up her ass Eh....I've had times where I've put customers in their places and they deserved 100% of it. |
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Post by Tim of thee on May 25, 2013 17:51:12 GMT -5
yeah, regardless of where he put the money, nobody working retail or food service should give attitude to the customer period, end of story.. next time, go put the money up her ass Eh....I've had times where I've put customers in their places and they deserved 100% of it. In this case, they lost a customer they would have otherwise benefitted from. That's hardly a win in my book. Now he's using social media, in the form of this forum, to voice is displeasure about the company and it's workers. Even if the customer is acting rudely, you have to deal with it wisely. I don't believe you called your unruly customer names or shouted at them. so I'll reiterate shove the money up her ass next time |
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jeffro2000
Main Eventer
Joined on: May 16, 2011 14:23:29 GMT -5
Posts: 1,858
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Post by jeffro2000 on May 25, 2013 18:45:53 GMT -5
From reading many replies, Cashiers of any race/age takes offense to placing the money on the counter.
Back in the day, whites would refuse to hand money to black people primarily in the south. It was just how it was to some. If she was older, or even has parents who told her stories about this it could have been part of the issue. I know you meant no offense, but some look at is as disrespect, and at one point that is 100% what laying money on the counter was.
Sounds like a misunderstanding, and she shouldn't have commented, but I understand the reasoning possibly.
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Post by King Bálor (CM)™ on May 25, 2013 19:02:32 GMT -5
Of all the people I thought the OP to be....Jack, you were not one of them.  |
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Post by Yeezy's Mullet: Team X Blades on May 25, 2013 21:15:39 GMT -5
Eh....I've had times where I've put customers in their places and they deserved 100% of it. In this case, they lost a customer they would have otherwise benefitted from. That's hardly a win in my book. Now he's using social media, in the form of this forum, to voice is displeasure about the company and it's workers. Even if the customer is acting rudely, you have to deal with it wisely. I don't believe you called your unruly customer names or shouted at them. so I'll reiterate shove the money up her ass next time At some point you've got to think beyond being a company person and be a human. Lot's of customers don't see it this way, unfortunately. They walk into a place like McDonald's and all they see is a talking hat and nametag, and many of them treat cahiers as such sadly. Sometimes they cross the threshold of tolerance that the employee is willing to withstand. I've had balled up napkins thrown at me over the counter. I've been cursed out, insulted, belittled. Heck, I work in a prison now and I tell inmates all the time that it's not about the badge, because I'm a grown man first. One who going to command some respect. The people that walk into any place and treat the employee rudely for no reason. deserves what's coming to them. Normally I am wise enough to handle being insulted in a way that voices my opinion but also appeases the customer, so you're right there. But if standing up for my self and not being a door mat to uppity stiffs means losing a customer or two, them I'm guilty as charged. I'm just speaking on your point, respectfully. I still don't agree with the lady getting rude with JS. She was out of line. |
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