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Post by GreyHaze:Big Bad Booty Daddy on Jan 27, 2022 14:03:01 GMT -5
I just got my ultimate edition Kane and it was probably my most anticipated figure this year. I’m somewhat disappointed. Elbow issue aside. Mine has some qc issues on his flesh arm and pant stitching, not only that but I also hate the pinless and ratchet joints. The flesh arm is stuck near the elbow and can’t bend the ratchet joint feels fragile. I don’t know if anyone also has this issue, but the plastic tone of his upper legs do not match his lower legs. Upper leg is made of a darker plastic. I really want to like this figure and can overlook certain things, but this is just bad. My elite 12 Kane is in better condition and had less qc issues.
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Post by Fighter Hayabusa on Jan 27, 2022 20:12:19 GMT -5
Contacted Mattel via Facebook messenger yesterday and just got an email saying the replacement parts have shipped  |
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Deleted
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Post by Deleted on Jan 27, 2022 21:06:14 GMT -5
Contacted Mattel via Facebook messenger yesterday and just got an email saying the replacement parts have shipped Mine shipped today also. |
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Post by GreyHaze:Big Bad Booty Daddy on Jan 27, 2022 22:39:19 GMT -5
Contacted Mattel via Facebook messenger yesterday and just got an email saying the replacement parts have shipped Mine shipped today also. What is it that we have to do again? I just sent a message their customer service about my Kane having QC issues.. |
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Post by Back to the Codyverse on Jan 27, 2022 22:46:14 GMT -5
What is it that we have to do again? I just sent a message their customer service about my Kane having QC issues.. Me too. I’m gonna let them tell me what they need |
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Post by Xæro #FakeCollector on Jan 27, 2022 23:16:44 GMT -5
What is it that we have to do again? I just sent a message their customer service about my Kane having QC issues.. Me too. I’m gonna let them tell me what they need You'll need the numbers on the bottom of Kane's boot, the date of purchase, as well as information detailing your issue |
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Post by Deleted on Jan 27, 2022 23:25:41 GMT -5
Me too. I’m gonna let them tell me what they need You'll need the numbers on the bottom of Kane's boot, the date of purchase, as well as information detailing your issue Yeah, what he said. I seen a post on fb of what they told this guy they needed, they want your name, address, email address, pics of the bottom of Kane’s feet and where you bought it, when you bought it and how much it was and the detailing of issue, which I just sent a pic along with what was wrong with it. |
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Post by GreyHaze:Big Bad Booty Daddy on Jan 27, 2022 23:53:54 GMT -5
You'll need the numbers on the bottom of Kane's boot, the date of purchase, as well as information detailing your issue Yeah, what he said. I seen a post on fb of what they told this guy they needed, they want your name, address, email address, pics of the bottom of Kane’s feet and where you bought it, when you bought it and how much it was and the detailing of issue, which I just sent a pic along with what was wrong with it. What’s their email if you don’t mind me asking? I contacted Mattel customer service, but it was about QC issue with my Kane. Mine has problems with his legs, boots and some bad paint apps. |
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Deleted
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Post by Deleted on Jan 28, 2022 0:01:49 GMT -5
Contacted Mattel via Facebook messenger yesterday and just got an email saying the replacement parts have shipped So how do we go about getting the replacement parts? I just bought the figure today. |
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Post by Fighter Hayabusa on Jan 28, 2022 0:14:16 GMT -5
Contacted Mattel via Facebook messenger yesterday and just got an email saying the replacement parts have shipped So how do we go about getting the replacement parts? I just bought the figure today. Messaged them on Facebook telling them what the issue was. They’ll respond asking for some info and then will put in an order for replacement parts. |
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Deleted
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Post by Deleted on Jan 28, 2022 0:15:09 GMT -5
So how do we go about getting the replacement parts? I just bought the figure today. Messaged them on Facebook telling them what the issue was. They’ll respond asking for some info and then will put in an order for replacement parts. Very interesting. So just message Mattel Customer Service on Facebook? |
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Deleted
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Post by Deleted on Jan 28, 2022 0:40:59 GMT -5
Yeah, what he said. I seen a post on fb of what they told this guy they needed, they want your name, address, email address, pics of the bottom of Kane’s feet and where you bought it, when you bought it and how much it was and the detailing of issue, which I just sent a pic along with what was wrong with it. What’s their email if you don’t mind me asking? I contacted Mattel customer service, but it was about QC issue with my Kane. Mine has problems with his legs, boots and some bad paint apps. I messaged Mattel on fb about the parts and this was the email they sent me back letting me know everything shipped MattelConsumerService@mattel.com |
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Deleted
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Post by Deleted on Jan 28, 2022 0:41:36 GMT -5
Messaged them on Facebook telling them what the issue was. They’ll respond asking for some info and then will put in an order for replacement parts. Very interesting. So just message Mattel Customer Service on Facebook? Seems to be what everybody did. |
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Deleted
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Post by Deleted on Jan 28, 2022 0:43:25 GMT -5
So how do we go about getting the replacement parts? I just bought the figure today. Messaged them on Facebook telling them what the issue was. They’ll respond asking for some info and then will put in an order for replacement parts. Mine shows I was sent 2 heads and an arm, same for you? And what’s wrong with the heads? |
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Post by Fighter Hayabusa on Jan 28, 2022 0:47:07 GMT -5
Messaged them on Facebook telling them what the issue was. They’ll respond asking for some info and then will put in an order for replacement parts. Mine shows I was sent 2 heads and an arm, same for you? And what’s wrong with the heads? yeah same. I forget the issue. Maybe the stripes on the mask didn’t match the debut look. |
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Post by Xæro #FakeCollector on Jan 28, 2022 3:28:28 GMT -5
Messaged them on Facebook telling them what the issue was. They’ll respond asking for some info and then will put in an order for replacement parts. Mine shows I was sent 2 heads and an arm, same for you? And what’s wrong with the heads? Stripes weren't properly painted |
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Post by WCWThunderRosa on Jan 28, 2022 4:05:08 GMT -5
The masks are messed up at the nose and mouth
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zen411
Main Eventer
Joined on: Apr 18, 2019 21:20:38 GMT -5
Posts: 2,609
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Post by zen411 on Jan 28, 2022 6:46:28 GMT -5
What is the facebook page to message them from. Is it just mattel or is there another page like mattel customer service or mattel wwe line? Or is it best to send to that email listed?
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Post by "The Visionary" Eldniw on Jan 28, 2022 7:16:42 GMT -5
What is the facebook page to message them from. Is it just mattel or is there another page like mattel customer service or mattel wwe line? Or is it best to send to that email listed? Yeah just Mattel's main FB. I messaged them there on Wednesday, and got them the information they asked for yesterday. And my replacement parts processed and shipped yesterday. |
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Post by Lorenzo Alcazar on Jan 28, 2022 9:09:53 GMT -5
I don't use Facebook.....if I e-mail that MattelConsumerService@mattel.com directly, do you think that would work?
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