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Post by Fighter Hayabusa on Jan 28, 2022 10:35:28 GMT -5
I don't use Facebook.....if I e-mail that MattelConsumerService@mattel.com directly, do you think that would work? It should. Or call em. |
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Post by coldblooded on Jan 28, 2022 10:56:00 GMT -5
Was contacted by fb messenger was well. Should get my parts in 14 days or so.
Edit:
All I did was initiate a message to mattel. I sent the the numbers on boots and a pic (which isnt required) i also sent my contact info on the 1st message to avoid additional messages, they messaged me today that they are happy to send them.
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Post by GreyHaze:Big Bad Booty Daddy on Jan 28, 2022 11:13:51 GMT -5
I got a reply through email. Apparently, I didn’t send out the right codes. I’ll have to check his feet again later.
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Post by cableV on Jan 28, 2022 11:18:25 GMT -5
I emailed customer service last night. Just got a reply saying the parts are in stock and to expect them in the next 14 days. Great job by Mattel on this.
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deadman89
Main Eventer
Joined on: Jun 17, 2021 19:37:24 GMT -5
Posts: 1,013
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Post by deadman89 on Jan 28, 2022 11:25:00 GMT -5
I emailed customer service last night. Just got a reply saying the parts are in stock and to expect them in the next 14 days. Great job by Mattel on this. awaiting a reply but hoping on the same thing, because I contacted them about the rock heads, I got the same message, got a shipment confirmation… and when that didn’t update I called and was told they were never shipped and out of stock and would be sent a check for the value of the figure which is what I got instead. Hope it for a corrected part this time 🤞🏼 |
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Post by Xæro #FakeCollector on Jan 28, 2022 15:57:51 GMT -5
Contacted them on Facebook and after giving them the information they replied with
"Thanks. You can expect your replacement parts within 14 business days."
They didn't mess up with the Rock replacement heads, so hopefully they don't mess up here.
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jacobl18
Superstar
Joined on: Jan 9, 2016 5:04:55 GMT -5
Posts: 552
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Post by jacobl18 on Jan 28, 2022 16:53:39 GMT -5
So my Kane is MOC so I have no way of looking at the bottom of his boot…Will I not be able to get replacement arms in case I sell it one day and the new owner decides to open it.
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Post by Back to the Codyverse on Jan 28, 2022 17:04:45 GMT -5
So my Kane is MOC so I have no way of looking at the bottom of his boot…Will I not be able to get replacement arms in case I sell it one day and the new owner decides to open it. Others on here have said the info is also on the bottom of the box. I have one loose and one still boxed. Sent all the info to Mattel, no reply on the pics/info yet so I’m hoping all is good |
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wwejunior
Mid-Carder
Joined on: Apr 12, 2003 8:00:47 GMT -5
Posts: 441
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Post by wwejunior on Jan 28, 2022 18:19:04 GMT -5
How easy will it be for us to actually physically remove and replace his arm?? It's not a build a figure...
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jeffster15
Mid-Carder
Joined on: Jun 29, 2020 0:41:51 GMT -5
Posts: 62
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Post by jeffster15 on Jan 28, 2022 19:05:41 GMT -5
How easy will it be for us to actually physically remove and replace his arm?? It's not a build a figure... Very, it pops right off. |
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Post by venomeratt on Jan 28, 2022 19:09:40 GMT -5
How easy will it be for us to actually physically remove and replace his arm?? It's not a build a figure... Ultimate Arms are designed to be interchangeable. They pop right out. Easier than a build a fig. |
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airbud
Superstar
"Attack me if you dare, I will crush you."
Joined on: Oct 6, 2005 2:41:33 GMT -5
Posts: 980
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Post by airbud on Jan 28, 2022 19:15:35 GMT -5
How easy will it be for us to actually physically remove and replace his arm?? It's not a build a figure... I would recommend using heat. Hair dryer, heat gun, space heater, or microwave a mug of water for a minute and dip the portion of the figure. I am holding my UE Kane figure right now, and I cannot pull the limbs off and I wouldn't seriously try without heat. |
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Post by AttitudeLegendCollector on Jan 28, 2022 19:26:05 GMT -5
Hi all, appreciate people updating in here…I don’t have a Facebook account (haven’t for years) but I do have FB messenger app that I use for chats…any idea if I can use this to contact Mattel and order replacements?
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Post by Xæro #FakeCollector on Jan 28, 2022 19:35:36 GMT -5
How easy will it be for us to actually physically remove and replace his arm?? It's not a build a figure... I would recommend using heat. Hair dryer, heat gun, space heater, or microwave a mug of water for a minute and dip the portion of the figure. I am holding my UE Kane figure right now, and I cannot pull the limbs off and I wouldn't seriously try without heat. No heat should be required when it comes to popping off the arms. Of all the Ultimate Edition figures I own, only Hollywood Hogan is the one where I can't pop the whole arm off. |
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Post by venomeratt on Jan 28, 2022 22:28:11 GMT -5
Hi all, appreciate people updating in here…I don’t have a Facebook account (haven’t for years) but I do have FB messenger app that I use for chats…any idea if I can use this to contact Mattel and order replacements? Ive heard of people using their website and twitter with success as well. How easy will it be for us to actually physically remove and replace his arm?? It's not a build a figure... I would recommend using heat. Hair dryer, heat gun, space heater, or microwave a mug of water for a minute and dip the portion of the figure. I am holding my UE Kane figure right now, and I cannot pull the limbs off and I wouldn't seriously try without heat. Weird, after reading your post I went and got mine. Popped out no problem, and back in just as easy. |
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Post by cripplercrossface on Jan 29, 2022 0:04:34 GMT -5
I sent an email to customer support. Hopefully, they can help me or I'll have to get a Facebook account.
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mikew
Superstar
Joined on: Sept 24, 2017 10:45:06 GMT -5
Posts: 669 
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Post by mikew on Jan 29, 2022 8:18:26 GMT -5
I sent an email to customer support. Hopefully, they can help me or I'll have to get a Facebook account. That's what I did. Went on that website and filled out the form and submitted it. Didn't even ask for pictures. 2 hours later email saying I should expect the parts in 14 days. Kind of figured we would have to take it upon ourselves instead of sitting on our hands waiting for the OK to get the corrected parts. |
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Post by plastictaxicab on Jan 29, 2022 10:09:05 GMT -5
I sent an email to customer support. Hopefully, they can help me or I'll have to get a Facebook account. That's what I did. Went on that website and filled out the form and submitted it. Didn't even ask for pictures. 2 hours later email saying I should expect the parts in 14 days. Kind of figured we would have to take it upon ourselves instead of sitting on our hands waiting for the OK to get the corrected parts. What website/form did you fill out? Mind linking me? I emailed customer service yesterday and haven't gotten a response. |
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Post by POOR-ly Cuyler on Jan 29, 2022 10:59:19 GMT -5
So I don’t even know why I need this. One is posed on my shelf (awesomely) and the other is in the box. Sucks it wasn’t right, but doesn’t can’t really notice it unless you have him hold that voice box. Has anyone seen Undertaker at Target? I only saw 4 Kanes.
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sandeep
Main Eventer
Joined on: Dec 2, 2019 0:03:08 GMT -5
Posts: 2,027
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Post by sandeep on Jan 29, 2022 12:09:00 GMT -5
Are they sending replacement parts to international customers too?
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