Thunder Chunky
Main Eventer
Joined on: Aug 1, 2010 21:57:30 GMT -5
Posts: 4,545
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Post by Thunder Chunky on Jan 29, 2022 12:30:26 GMT -5
How easy will it be for us to actually physically remove and replace his arm?? It's not a build a figure... I would recommend using heat. Hair dryer, heat gun, space heater, or microwave a mug of water for a minute and dip the portion of the figure. I am holding my UE Kane figure right now, and I cannot pull the limbs off and I wouldn't seriously try without heat. Don't use heat to remove the arms. You'll damage the rubber piece in the shoulder. They pull off just like BAF arms. It's not hard. |
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Post by Action Figure Attack on Jan 29, 2022 13:48:07 GMT -5
Hey all,
Apologies for delay in updates on this. I’ve been pressing for legitimate official info but have been unsuccessful so far. I have already seen some able to secure parts via messaging Mattel through Facebook. The parts should technically be available through all Mattel Customer service channels but it seems that it’s just not quite fully setup for fulfillment outside of the Facebook customer service team at the moment
I’ll post more detailed info as soon as it’s given to me. But feel free to reach out via FB messenger in the meantime.
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Post by legendsguy on Jan 29, 2022 14:17:33 GMT -5
Hey all, Apologies for delay in updates on this. I’ve been pressing for legitimate official info but have been unsuccessful so far. I have already seen some able to secure parts via messaging Mattel through Facebook. The parts should technically be available through all Mattel Customer service channels but it seems that it’s just not quite fully setup for fulfillment outside of the Facebook customer service team at the moment I’ll post more detailed info as soon as it’s given to me. But feel free to reach out via FB messenger in the meantime. |
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nycgr81
Mid-Carder
Joined on: Mar 15, 2020 13:03:17 GMT -5
Posts: 429
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Post by nycgr81 on Jan 29, 2022 15:56:28 GMT -5
When I called customer service on the phone to inquire about the replacement parts they initially offered me a random battle pack that they had in the warehouse. I declined and they took my information down and said they would be sending me a check for the full cost of the figure 🤷♂️
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Post by Xæro #FakeCollector on Jan 29, 2022 18:52:09 GMT -5
Are they sending replacement parts to international customers too? I'm an international customer and they're sending mine. |
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Post by Ministry of Darkness on Jan 29, 2022 23:26:02 GMT -5
Are they sending replacement parts to international customers too? I'm an international customer and they're sending mine. Cool. What's the international phone number or email I can reach Mattel regarding the Kane parts? |
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Post by Xæro #FakeCollector on Jan 30, 2022 0:36:53 GMT -5
I'm an international customer and they're sending mine. Cool. What's the international phone number or email I can reach Mattel regarding the Kane parts? I reached out to them through Facebook |
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Post by Ministry of Darkness on Jan 30, 2022 2:38:15 GMT -5
Cool. What's the international phone number or email I can reach Mattel regarding the Kane parts? I reached out to them through Facebook I did the same and got that automated FB message to contact your countries Mattel. |
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Deleted
Joined on: Nov 27, 2024 1:52:41 GMT -5
Posts: 0
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Post by Deleted on Jan 30, 2022 8:58:28 GMT -5
Yeah. I don’t see this going anywhere. Hahaha  |
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deadman89
Main Eventer
Joined on: Jun 17, 2021 19:37:24 GMT -5
Posts: 1,013
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Post by deadman89 on Jan 30, 2022 9:06:25 GMT -5
Yeah. I don’t see this going anywhere. Hahaha this is their automated response when a customer service rep sees it they’ll reply with what info you need to provide, that’s how my contact with them started too |
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Deleted
Joined on: Nov 27, 2024 1:52:41 GMT -5
Posts: 0
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Post by Deleted on Jan 30, 2022 9:07:43 GMT -5
Yeah. I don’t see this going anywhere. Hahaha this is their automated response when a customer service rep sees it they’ll reply with what info you need to provide, that’s how my contact with them started too Fingers crossed, definitely. Just not getting my hopes up too much. I’m sure that page is flooded with messages now that Steve mentioned it. |
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deadman89
Main Eventer
Joined on: Jun 17, 2021 19:37:24 GMT -5
Posts: 1,013
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Post by deadman89 on Jan 30, 2022 9:09:24 GMT -5
this is their automated response when a customer service rep sees it they’ll reply with what info you need to provide, that’s how my contact with them started too Fingers crossed, definitely. Just not getting my hopes up too much. I’m sure that page is flooded with messages now that Steve mentioned it. agreed on fingers crossed they said my parts would be in 14 days but that’s what happened with my rock heads that never shipped.. I’ll update when whatever resolution comes through happens |
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Post by legendsguy on Jan 30, 2022 11:44:48 GMT -5
so far nothing back. i hope this isnt gonna be frustrating also.
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Post by Back to the Codyverse on Jan 30, 2022 11:47:38 GMT -5
I got that same response. They then responded with what info they needed and I sent all that to them so now I’m just waiting on their next response.
It’s just a slow process I think
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Post by kingnothing ~ Hardwired... on Jan 30, 2022 13:55:21 GMT -5
I got that same response. They then responded with what info they needed and I sent all that to them so now I’m just waiting on their next response. It’s just a slow process I think Just curious, when did you message them and when did they get back to you? I messaged late Friday night, instantly got their return message, and then sent them the photos of the figure and that message hasn’t been viewed yet. I would think they’re probably closed over the weekend, and/or they are now overwhelmed with messages about it. |
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Post by Back to the Codyverse on Jan 30, 2022 14:07:57 GMT -5
I got that same response. They then responded with what info they needed and I sent all that to them so now I’m just waiting on their next response. It’s just a slow process I think Just curious, when did you message them and when did they get back to you? I messaged late Friday night, instantly got their return message, and then sent them the photos of the figure and that message hasn’t been viewed yet. I would think they’re probably closed over the weekend, and/or they are now overwhelmed with messages about it. My initial message was 1/27 at 8:30 pm, got the automated response then they messaged me for the information 1/28 at 9:30 am. I sent all the info 1/28 and they haven’t responded yet. They haven’t even opened the chat back up |
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Old Zeke
Main Eventer
'Fraid old Zeke, he rides up here with me. Can't trust a pig with watermelons, you know.
Joined on: Jun 24, 2019 13:46:50 GMT -5
Posts: 3,366
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Post by Old Zeke on Jan 30, 2022 14:09:58 GMT -5
I've just messaged them and had the same automated reply. I'll update here if/when I hear back from them.
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Billy Snorticus
Mid-Carder
Joined on: Jul 23, 2020 15:37:01 GMT -5
Posts: 333
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Post by Billy Snorticus on Jan 30, 2022 15:35:23 GMT -5
i messaged them on instagram 4 days ago and within 5 hours i had an email confirming my replacement parts  |
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Post by RybackV1 on Jan 30, 2022 16:32:54 GMT -5
I facebook messaged them days ago and still no response
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Post by coldblooded on Jan 30, 2022 17:07:50 GMT -5
This is why I entered all the necessary info, (numbers on boots, contact info) on my first message. I got the auto message an hour later, and the next morning it was shipped, and after that message about 2 hours later got my email confirmation.  |
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