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Post by blacksuitspiderman09 on Jan 30, 2022 17:43:23 GMT -5
My Kane is MOC, are the numbers on the boots anywhere on the box? I would still like replacement parts in case I do open it one day.
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Post by AxelSmackdown on Jan 30, 2022 18:16:45 GMT -5
My Kane is MOC, are the numbers on the boots anywhere on the box? I would still like replacement parts in case I do open it one day. Yes, they’re on the bottom of the boots as well. |
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Bruce Banner
Main Eventer
WF 15+ Year Member
Best In The World
Joined on: Feb 15, 2004 14:44:10 GMT -5
Posts: 1,508
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Post by Bruce Banner on Jan 30, 2022 19:29:48 GMT -5
Are ALL Kanes effected with these issues? I just bought one at target a couple days ago. I want to open it but not sure yet as I am mainly an in box collector
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Post by Xæro #FakeCollector on Jan 30, 2022 20:32:06 GMT -5
I got an automated response from them and less than 24 hours later they contacted me back, got my info, and sent me the confirmation email regarding the parts order. I imagine they're getting swamped now
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Post by DZ: WF Legacy on Jan 30, 2022 21:24:07 GMT -5
If I still had a figure fed, I would just do a storyline where Kane ripped his attire or something at this point.
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Post by Action Figure Attack on Jan 30, 2022 21:38:31 GMT -5
Are ALL Kanes effected with these issues? I just bought one at target a couple days ago. I want to open it but not sure yet as I am mainly an in box collector  |
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Deleted
Joined on: Nov 27, 2024 4:59:40 GMT -5
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Post by Deleted on Jan 31, 2022 7:05:05 GMT -5
Are ALL Kanes effected with these issues? I just bought one at target a couple days ago. I want to open it but not sure yet as I am mainly an in box collector What about replacement parts for us in the UK Steve? Feeling a bit excluded here. |
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Post by legendsguy on Jan 31, 2022 10:38:02 GMT -5
finally got a response back via the Mattel Consumer site. looks like my request is gonna move fwd. just sent them back the info they wanted.
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Post by kingnothing ~ Hardwired... on Jan 31, 2022 11:29:32 GMT -5
What about replacement parts for us in the UK Steve? Feeling a bit excluded here. User CM Trunks on page 7 of this thread said he was an international customer, so I’m thinking that link on messenger for people outside of the US and Canada would be the way to go. |
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Deleted
Joined on: Nov 27, 2024 4:59:40 GMT -5
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Post by Deleted on Jan 31, 2022 12:01:26 GMT -5
Ah nice one. Your a star thanks. Ill get on to that. #goteam
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Brother Brother
Mid-Carder
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Posts: 172
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Post by Brother Brother on Jan 31, 2022 13:21:17 GMT -5
When i gave them my address they realized i'm not from US or canada and told me to reach out to their team in my country.
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Post by Xæro #FakeCollector on Jan 31, 2022 14:04:03 GMT -5
What about replacement parts for us in the UK Steve? Feeling a bit excluded here. User CM Trunks on page 7 of this thread said he was an international customer, so I’m thinking that link on messenger for people outside of the US and Canada would be the way to go. To clarify, I'm in Canada which is what I meant by international customer. Seems like international customers outside of Canada have to contact their respective branch of Mattel customer service. |
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Old Zeke
Main Eventer
'Fraid old Zeke, he rides up here with me. Can't trust a pig with watermelons, you know.
Joined on: Jun 24, 2019 13:46:50 GMT -5
Posts: 3,366
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Post by Old Zeke on Jan 31, 2022 14:16:44 GMT -5
They've asked me to send them my info, so I'll wait and see what happens.
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FFK
Main Eventer
Suck it!
Joined on: Sept 6, 2010 19:27:38 GMT -5
Posts: 3,186
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Post by FFK on Jan 31, 2022 14:18:11 GMT -5
Can anyone tell me the info I need? I don’t want to open them if I’m not getting the parts.
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Old Zeke
Main Eventer
'Fraid old Zeke, he rides up here with me. Can't trust a pig with watermelons, you know.
Joined on: Jun 24, 2019 13:46:50 GMT -5
Posts: 3,366
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Post by Old Zeke on Jan 31, 2022 14:22:01 GMT -5
Can anyone tell me the info I need? I don’t want to open them if I’m not getting the parts. 1) Model Number and Date Code from the bottom of the boots. 2) Where you bought it from, and how much you paid for it. 3) Full name and shipping address. 4) Email address and contact number. |
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FFK
Main Eventer
Suck it!
Joined on: Sept 6, 2010 19:27:38 GMT -5
Posts: 3,186
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Post by FFK on Jan 31, 2022 14:38:25 GMT -5
Can anyone tell me the info I need? I don’t want to open them if I’m not getting the parts. 1) Model Number and Date Code from the bottom of the boots. 2) Where you bought it from, and how much you paid for it. 3) Full name and shipping address. 4) Email address and contact number. I know I meant to ask for the numbers on the foot. They want me to open one but I’m not opening it unless I’m guaranteed the parts. They made it seem like nothing was wrong in my chat asking how do I know there’s a defect. |
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fuennza
Superstar
🇨🇱
Joined on: Jul 27, 2020 23:48:01 GMT -5
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Post by fuennza on Jan 31, 2022 15:01:12 GMT -5
1) Model Number and Date Code from the bottom of the boots. 2) Where you bought it from, and how much you paid for it. 3) Full name and shipping address. 4) Email address and contact number. I know I meant to ask for the numbers on the foot. They want me to open one but I’m not opening it unless I’m guaranteed the parts. They made it seem like nothing was wrong in my chat asking how do I know there’s a defect. Show em the pic that Steve posted so they can see the unpainted mask vs the new one |
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FFK
Main Eventer
Suck it!
Joined on: Sept 6, 2010 19:27:38 GMT -5
Posts: 3,186
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Post by FFK on Jan 31, 2022 15:35:51 GMT -5
I know I meant to ask for the numbers on the foot. They want me to open one but I’m not opening it unless I’m guaranteed the parts. They made it seem like nothing was wrong in my chat asking how do I know there’s a defect. Show em the pic that Steve posted so they can see the unpainted mask vs the new one That’s what I did. Waiting on a reply. Hopefully that should suffice. |
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Post by blacksuitspiderman09 on Jan 31, 2022 16:00:43 GMT -5
1) Model Number and Date Code from the bottom of the boots. 2) Where you bought it from, and how much you paid for it. 3) Full name and shipping address. 4) Email address and contact number. I know I meant to ask for the numbers on the foot. They want me to open one but I’m not opening it unless I’m guaranteed the parts. They made it seem like nothing was wrong in my chat asking how do I know there’s a defect. The numbers on the boots were also on the bottom of box. I cut the tape on mine to confirm. At this point I’ll put the new parts on it before I reseal it hahah |
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Post by kingnothing ~ Hardwired... on Jan 31, 2022 19:36:58 GMT -5
User CM Trunks on page 7 of this thread said he was an international customer, so I’m thinking that link on messenger for people outside of the US and Canada would be the way to go. To clarify, I'm in Canada which is what I meant by international customer. Seems like international customers outside of Canada have to contact their respective branch of Mattel customer service. Haha. Oops. 😅 Thanks for the clarification. Not sure why I didn’t think Canada was a possibility. |
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